Our Policy

The use of the shoptsam.com, shoptsam.ca website and the sale of products and services offered on this website are governed by the terms and conditions set forth below and all other disclaimers, guidelines, policies and terms and conditions appearing on this website, including but not limited to “Our Policy.”

Usage of this website in any manner, whether browsing, activating an account or purchasing a product/service, signifies your acknowledgement that you have read our policies and that you agree to follow and be bound by them. TSAM Communications reserves the right to modify or change the policies at any time without prior notice. Therefore, we recommend that each time you use this website, you read them carefully

1. Payment

1.1 TSAM Communication accepts major credit cards (Visa, MasterCard, American Express & Discover card) via PayPal.

1.2 All payments must cleared before the item(s) is shipped out.

1.3 All PayPal payments must be from a verified and confirmed account (no exceptions). If your account doesn’t meet these criteria a refund will be issued and your order will be cancelled.

1.4 All local pick up items must be picked up within 4 business days of order being placed. If the item(s) isn’t picked up, it will become the property of TSAM Communications and we will do with it as we see fit.

1.5 If your item isn’t available or has been discontinued for reasons beyond our control within 7 days of purchase date you will be offered a refund or you will be allowed to choose another product of equal or lesser value.

1.6 If you are a Canadian customer and your not paypal verified & confirmed please email us since we can accept email money transfers via www.certapay.com. You must email us before hand to get approval.

2. Shipping

2.1 We provide shipping to Canada and U.S.A. Products will be shipped using FedEx / Purolator / UPS with a real-time tracking number that allows you to track the package once picked up by the courier. 

2.2 Delivery times are approximations. We will make every effort to ensure that your product(s) will arrive on time. However once the product has been picked up by the courier, the responsibility is out of our hands.

2.3 To determine when your order will be shipped check the availability section of the product page. Once payment has been fully cleared, orders are usually processed between 24 to 48 hours.

2.4 We will only ship to the address posted on your PayPal account, as a proactive security measure. We will not ship any items internationally or to any P.O. boxes.

2.5 It is your responsibility to ensure your item is fully insured in the case of the item getting damaged and/or is lost in transit. TSAM Communications take no responsibility for lost or damaged items. Once the item has left our offices we are no longer responsible for the item(s). If in the event an item is damaged or lost, it is your responsibility to contact the courier for assistance. We will offer any/all assistance if required by either parties (i.e. the customer or the courier).

2.6 Your order comes with standard $100 insurance (additional insurance can be purchased @ $1.50 per $100).

2.7 All items are shipped from Toronto, ON, Canada. If your products are being shipped to a destination outside of Canada, any additional taxes, Customs Broker Fees and Duty fees are the buyer’s responsibility.

2.8 Orders received after 5:00 PM Eastern Time (GMT -5:00) will be processed on the next business day.

3. Pricing & Site Errors

3.1 TSAM Communications strives to update and keep our prices and availability as accurate as possible, however we cannot be held liable for any errors or omissions  .We reserve the right to correct any errors, including after the order has been submitted and/or processed. In the event of an erroneous price/availability, we reserve the right to cancel any orders. We will issue a credit if we cancel your order after receiving payment. Errors and/or omissions will be corrected once detected.

3.2 We reserve the right to change our polices/prices/availabilities without notice.

3.3 If we cancel your order for any reason, we will issue a refund if a payment has been made.

3.4 We do not offer price protection on items after they are shipped but we will adjust any prices on items that have not been shipped out.

4. Returns/Exchange/Warranty

4.1 All phones comes with a 1 year manufacturer’s warranty. This warranty is offered by the manufacturer only, and not TSAM Communications. The warranty may be restricted by geographical constraints and/or other conditions, so please check with the manufacturer for further details on you products warranty. Each respected manufacturer will determine which country the product should be sent to for servicing. These countries may differ.

4.2 TSAM Communications does not accept returns. All sales are final. This is for both phones and accessories.

4.3 We provide a 7 day DOA warranty on defective products. If a product is received and deemed defective upon arrival according to manufacturer’s specifications please email us immediately. This policy doesn't cover physical damage, liquid/water damage, network issues or compatibility and usage of accessories not specified in the user manual.

4.4 When returning the product under the DOA policy all original contents and packaging including: accessories, manuals, stickers must also be returned in its original condition. We have the right to refuse any product that does not meet these conditions or subtract the value of the missing goods.

4.5 If we are unable to duplicate the problem/defect stated, your phone will be returned back to you. The defect has to be a permanent defect and not an intermittent defect.

4.6 We reserve the right to either repair or replace defective products. No accessories will be replaced unless found defective. In the event the product can't be repaired or replaced due to product availability, TSAM Communications will replace the product with an item of equal or lesser value.

5. Accessories

5.1 All accessories come with a warranty.

5.2 Each item warranty may differ. Each item warranty is clearly labeled on the there respective pages.

5.3 If an item is warranty by us (www.shoptsam.com/www.shoptsam.ca) it basically means that you need to return it to us in order to have it replaced and NOT THE MANUFACTURES.

5.4 This policy doesn't cover physical damage and/or liquid/water damage. We reserve the right to reject any accessory if its deemed non defective, physically damaged or liquid/water damage.

5.5 It is also your job to ensure that you purchase the right item/s for your product, if you are unsure please email us before hand.

5.6 If we mail out an incorrect item in error we will replace it with the original item purchased once we have received the original item we incorrectly mailed out.

6. Privacy

6.1 Information on our site is secured by using a SSL (Secure Sockets Layer) protocol. This encrypts all information sent to TSAM Communications electronically.  We will not disclose your personal information. We will not sell or distribute information submitted to us. We must comply with the law and may have to disclose personal information to law enforcement officials if ordered to do so. We may use your information to contact you from time to time about promotions and sales.